Frequently Asked Questions

About Our Wigs

Are your wigs made from real human hair?
Yes! All our wigs are made from 100% Brazilian human hair — virgin or remy grade — for the most natural look and feel.

What is the difference between HD lace and transparent lace?
HD lace is ultra-thin and melts into all skin tones for an invisible finish. Transparent lace is slightly thicker but still very natural-looking and works great on lighter skin tones.

What does "glueless" mean?
Glueless wigs are designed to be worn without adhesive. They feature adjustable straps and combs inside the cap for a secure, comfortable fit — no glue required.

What is density?
Density refers to how thick or full the wig appears. 150% density is natural-looking, while 200% density gives a fuller, more voluminous look.

Can I dye or bleach the wig?
Yes, since our wigs are made from real human hair, they can be colored, bleached, and heat-styled just like your natural hair. We recommend consulting a professional stylist for best results.

Ordering & Payment

How do I place an order?
Simply browse our collection, select your preferred style, length, and density, then add to cart and checkout. It’s that easy!

What payment methods do you accept?
We accept all major credit cards, debit cards, and other payment methods available at checkout.

Can I modify or cancel my order?
Orders can be modified or cancelled within 24 hours of placement. Please contact us immediately via our Contact page.

Shipping & Delivery

How long does shipping take?
Standard shipping takes 7–15 business days. Expedited options are available at checkout. See our Shipping & Returns page for full details.

Do you ship internationally?
Yes, we ship worldwide! Delivery times vary by location.

How do I track my order?
Once your order ships, you’ll receive a tracking number by email to monitor your delivery.

Returns & Refunds

What is your return policy?
We accept returns within 30 days of delivery for unworn, unaltered items in original packaging. See our Shipping & Returns page for full details.

How long do refunds take?
Refunds are processed within 5–7 business days after we receive and inspect your return.

Still have questions?

We’re happy to help! Reach out to us via our Contact page and our team will get back to you within 1–2 business days.